Customer Support
Support built for
CJIS environments.
TSC provides ongoing support under active maintenance contracts across all state deployments. 24/7 support available for production environments.
24/7 production support · Active across all state deployments
How can we help?
Submit a Support Ticket
For existing customers with active contracts. Report issues, request configuration changes, or escalate technical problems to TSC’s engineering team.
Schedule a Support Call
Documentation
Technical documentation, implementation guides, and module references for Flex-Check and Flex-Check Transform. Requires an active TSC customer account.
CJIS Security
CJIS-aligned security documentation and audit materials. Contact your TSC account representative for access.
Under Your Maintenance Contract
What’s covered.
Regular Updates
Customers receive regular software updates with documented change logs. TSC stays in the relationship with ongoing support throughout the deployment lifecycle.
Configuration Support
Module configuration changes, workflow updates, and integration adjustments handled through TSC’s support team, not a new development contract.
On-Site Training
Instructor-led on-site training included in new deployments. Refresher training and new-user onboarding available under maintenance contracts.
Not a current customer?
Schedule a discovery call to learn how TSC’s platform can work for your state.